Vision: Leveraging Front-Line Employees for Customer Service

    July 12, 2019
    In this episode of CollisionCast, a professional customer service expert shares how body shops can use their front office staff to add new and creative business ideas intended to boost customer satisfaction.
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    Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction. One area she covers is how to make the most of your front office employees.

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