How closely do you track comebacks in your shop? Do you look for trends? Is it human error or communication gaps between customer and service advisor, and service advisor and technician? Sometimes the most loyal customers arise from correcting a mistake, but often times we are unaware a mistake even happened. In this episode my panel dives into the different scenarios that occur during vehicle comebacks and how to correct them.
Find the key talking points at remarkableresults.biz/a224
Carm Capriotto is the aftermarket podcast guy and hosts the industry's premiere podcast. Carm is connecting aftermarket professionals willing to share their wisdom so we all rise to new levels of success. The Remarkable Results Radio Podcast is where service professionals, technicians, business coaches, educators, and industry executives among others bring raw, unfiltered, honest, and sincere stories that shaped their success.
Listen free on your favorite podcast listening app or on remarkableresults.biz/episodes.