In this episode of Remarkable Results with Carm Capriotto, he speaks with Dwayne Myers from Dynamic Automotive in Frederick, Md.
What can we learn from this unprecedented year? A lot!
Our story today is of a hard-hit multi-store operation (MSO) and how it survived 18 team members who contracted COVID-19. The preparation years before COVID-19 was to become a pandemic is the anchor in this story. It is proof of concept. Build a strong culture, put your people first, love your customers, engage all the latest technology and systems, and have strong processes and procedures. With all that in place, you can navigate just about anything.
Myers and his partners, Jose Buesso and Lee Foreman put their company in the position to fight through their COVID-19 barrage and come out the other side in decent shape. Surviving the ordeal was gut-wrenching and thought reflecting. Yet they did. This is homework for you to Listen to Learn Just One Thing!
You can find Dwayne Myers’s other episodes, and the key talking points, they reside at remarkablersults.biz/e609.
Carm Capriotto is the aftermarket podcast guy and hosts the industry's premiere podcast. Carm is connecting aftermarket professionals willing to share their wisdom so we all rise to new levels of success. The Remarkable Results Radio Podcast is where service professionals, technicians, business coaches, educators, and industry executives among others bring raw, unfiltered, honest, and sincere stories that shaped their success.
These are conversations worth hearing. Find powerful interviews and enlightening series on every major trend that is shaping the automotive aftermarket. Listen FREE on your favorite podcast listening app. Subscribe to the podcast and listen anywhere in the world. Listen on your favorite podcast listening app or on https://remarkableresults.biz/episodes. These are “Conversations Worth Hearing!”