Kelly Grossenbaugh is the founder and director of ELEVATE Services. She has 24 years of experience in the industry, 21 of those with CCC in multiple leadership positions. Grosenbaugh's accomplishments include creating the CCC ONE customer experience and implementation process as well as leading our largest CCC ONE implementation projects to date with specialization in consulting, operations, accounting, and process optimization. Grossenbaugh has contributed multiple articles to CCC’s Industry newsletters. She is passionate about helping businesses reach and exceed their goals, from growing same store sales to expanding the size and footprint of their organizations. Prior to joining CCC, Grossenbaugh worked as an accountant for a large independent repair facility. She has a BBA in accounting with an emphasis in business pre-law from Ohio University.