So what happened after we dropped the program? I won’t lie: The first couple of months were very tough. Sales were down. But that’s what prompted us to make some of the changes...
Back in 2011, we were in a program that was such a bad fit that I’d reached the point of actually wanting out of this industry. No joke, I genuinely would have given my shops ...
Whatever CSI system you use, remember to take advantage of it as a marketing tool. We regularly incorporate customer comments into our social media posts.
