Michael Giarrizzo, Jr.

Michael Giarrizzo, Jr. is founder and president of DCR Systems (www.DCRsystems.net) and a pioneer in the utilization of lean production principles on the shop floor. 

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Human Resources

Internal advancement

With many collision repair shops across the country struggling to find and retain talent, an effective long-term strategy is growing the company from within.
Finance

How are you being judged by your customers?

Customers have their own set of expectations when their vehicle enters your parking lot, and the level at which you address these expectations will either make or break your relationshi...
Finance

The constant pursuit of operational perfection

You and your team must look for continuous improvement in your process and be vigilant against the waste that will eventually manifest itself.
Finance

Police your procedures to rid fears of post repair inspections

There's no reason to fear the post repair inspection if you've incorporated your own inspection into every facet of your repair process.