Erika Rasmusson

Running a Shop

A Female Painter’s Industry Perspective

Feb. 25, 2011
Painter Vivian Spires has been in the industry for 39 years—and counting—and oh, the changes she’s seen.

Suzy’s Customer Service Strategies

Feb. 1, 2011
The five customer service strategies Suzy Hopkins implemented at Jackson’s Body Shop
Shop Life

Creating a More Comfortable Customer Experience

Feb. 1, 2011
Suzy Hopkins quit her job as an educator to help her husband take his body shop to the next level—and has she ever.
Running a Shop

Entering a New Market

Dec. 30, 2010
Moving from New Jersey to Milwaukee wasn’t the only change for Tom Gillespie—he also transformed Bodyworks by Concours into a state-of-the-art collision center when he arrived...