Nichol Nelson

Indy Shops

Finding Their Roles

Dec. 1, 2011
Looking over estimates at her desk one recent afternoon, Leslie Oliver, manager of Dean Arbour Chevrolet Cadillac in East Tawas, Mich., had to admit the truth: Her mind was elsewhere...
Shop Life

Learning to Become a Shop Leader

Feb. 25, 2011
Molly Brodeur does her homework as she prepares to take over her father’s shop.
Running a Shop

Forming Shop Partnerships to Keep Pace with Repair Technology

Feb. 1, 2011
Luther collision & glass works closely with its 26 partner dealerships to educate customers. The Luther specialty? Getting customers back through the body shop doors when they...
Running a Shop

Making Big Changes at One Time

Nov. 1, 2010
A northern California collision center jump starts sales and profits with a six-day workweek and forward-thinking green initiatives.