Tom Kaiser

Running a Shop

Uncorking a Growth Spurt

Nov. 30, 2017
How a collision manager turned an operation around by reshuffling his roster of technicians, bringing in new shop technologies, and maintaining the shop’s razor-sharp focus on...
Shop Life

Building a Better Collision Repair Industry

Jan. 1, 2015
Barry Roopnarine, a high school collision repair instructor in New York City, is working to build a better future for the industry.

Getting Out of the Elements

Jan. 1, 2015
The father-son duo at Fischer Body Shop sought to improve their customer service and write more accurate estimates in a more comfortable environment. The solution? Combining two...
Running a Shop

How a collision repair instructor keeps his students up to speed

Jan. 1, 2015
Immediately following 9/11, Kansas shop owner Eric Showalter saw his business drop 65 percent, eventually leading him to get out and become a collision repair instructor at Washburn...