August 12, 2010—After six months of work, Sterling Autobody Centers completed the third segment of its plan to return to a lean environment.
The company’s previous attempt at lean practices was successful but caused a lot of turnover in the beginning. The new model will help Sterling shops reduce cycle time, improve customer satisfaction and help the company continue to grow.
“Our entire organization is excited about creating a strong culture of continuous improvement and eliminating waste,” said Nick Notte, president of Sterling Autobody Centers. “Lean is all about delighting the customer and we are committed to doing just that.”