Consumers are demanding a movement toward high-speed claims resolution, and several insurers are reacting accordingly.
June 12, 2019—Insurers are implementing digital processes to meet consumer demand toward high-speed claims resolution and improved customer service, according to the Insurance Journal.
Farmers Insurance is beta testing a product that uses high-resolution photos to create “a shell” of a repair estimate that can be fined-tuned by a claims adjuster, senior vice president Frank Carni said. And CSAA Insurance has penned a deal with Owl Cameras Inc. that will allow it to place video cameras in policyholders’ vehicles to record crashes and jump start the claims process.
At Allstate, 60 percent of claims are now filed with a cell phone application that allows policyholders to take photos of the damage, chief claims officer Ken Rosen said.
One of the latest advances comes to the industry through Owlcam, the product of a Silicon Valley startup that sells smart video cameras for cars. When a crash or break-in occurs, Owlcam instantly sends a video clip to the driver’s cell phone, which can be shared with the insurer and police. The Owlcam app also allows the policyholder to file a first notice of loss that includes the videoclip.
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