CollisionCast: Wowing Customers with Delivery

A dynamite delivery completes the repair process with a safe and happy customer.

Industry expert Chris Maimone returns to CollisionCast to walk through the final step of the repair process: the delivery. Chris explains how to create a "wow factor" for customers that results in stronger CSIs and a better experience overall.

Subscribe to FenderBender’s CollisionCast on your platform of choice:

About the Author

FenderBender Staff Reporters

The FenderBender staff reporters have nearly four decades of combined journalism and collision repair experience.

Subscribe to our Newsletters

Latest in Home

Adobe Stock 401174560
Downward Cash Arrow
Take this quick one-question poll to let us know if this is happening in your area.
June 25, 2025
Endeavor Business Media
2025_fenderbender_award_logo
Recognize a deserving collision repair shop owner or operator with your nomination.
March 14, 2025
Adobe Stock 88061344
Asking Why
Teaching your team the healthy way to ask “why” will start to set the foundation of a colossal shift in thinking for operations and repair-planning.
Jan. 3, 2025