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CIC Wraps Up; Claims, Emerging Tech Amongst Closing Topics

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PALM SPRINGS, CALIF., Jan.18, 2018—The Collision Industry Conference (CIC) closes the day out with discussion on claims technology, CCC’s decision to continue the EMS secure share network, emerging technology and more.

In a panel discussion with Clint Marlow of Allstate Insurance, John Eck of General Motors, Chris Northup of Professional Parts Group, and Ron Reichen, owner of Precision Body and Paint in Bend and Beaverton, Ore., claims technology, such as photo estimating, was a large portion of the discussion.

“Currently we’re not seeing efficiency. In reality, it’s a deficiency,” Reichen notes about photo estimating.

We need to scan the car and have it tell us what’s wrong with it, he says. Reichen reiterates that understanding what’s fully wrong with a vehicle cannot be done without a thorough damage analysis, which includes scanning.

“A standard SOP should be that cars should be pre- and post-scanned,” he says.

Marlow adds an interesting notion, giving two possible options for handling the rise of photo estimating and claims technology. “Do we give the consumer what they want and leverage it …?” he asks, rather than holding onto the notion that there’s no way you can know everything about a vehicle unless you do a tear down?

The Data access and Sharing Task Force used a majority of its time to give Mark Fincher of CCC Information Services a platform to speak on CCC’s recent decision to continue support of its Estimate Management Standard (EMS) secure share network.

After listening to many industry concerns, CCC decided to not move forward with transferring data to its new business message specification (BMS) platform.

The day closed with the Emerging Technologies Task Force presenting on the increasing rise of ADAS technologies and the importance of vehicle recalibration after repairs.

More than 60 percent of the audience found that scanning is an integral part of the repair process, but less than 40 percent found that they were being compensated for it.

In a repairer’s only survey asking “Did you perform ADAs recalibrations in-house in 2017?” about 53 percent of the repairers in the room answered yes.

When asked “Do you plan to perform ADAS recalibrations in-house in 2018?” about 90 percent answered yes.

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