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Urgent.ly Partners with CCC for Roadside Assistance

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Jan.16, 2018—Urgent.ly, the only global, digital roadside assistance platform has announced a partnership with CCC Information Services to provide roadside assitance data and service’s to CCC’s recently launched connected data exchange, CCC X.

CCC X will integrate the Urgent.ly data to enable the automatic dispatch of the company’s more than 39,000 connected roadside assistance vehicles.

The integration of Urgent.ly’s Intelligent Towing Solution will enable automated dispatch of Urgent.ly’s connected towing vehicles to accident scenes.

CCC technology is said to impact several aspects of the collision repair process. The technology can help insurers understand when a collision has occurred, quickly contact policyholders at the accident scene, determine the likelihood a vehicle is a total loss or repairable, automatically dispatch towing services, and route the vehicle to the appropriate location for total loss processing or repair.

The technology is said to help curb unnecessary secondary tows, storage fees and rental car costs, slash cycle times, and increase customer satisfaction.

“We’re excited to join CCC’s partner ecosystem,” said Urgent.ly CEO and co-founder Chris Spanos. “The combination of the Urgent.ly and CCC ONE platforms will help deliver significant value, cost savings, and superior customer experience to CCC’s insurance, automotive and repair facility customers as a powerful solution to help reduce claims expense, provide faster service, and increase customer loyalty.”

The CCC network includes over 350 insurance companies, dozens of OEMs, and more than 24,000 repair facilities.

Urgent.ly has a network of more than 39,000 digitally connected service vehicles.

 

 

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