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Progressive Converts 68 Service Centers to Claims Offices

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Jan. 12, 2018—Progressive announced the closing of its 68 service centers, which served as a drop-off/pick-up point for customers vehicles in need of auto body repairs.

As part of the decision, service center staff will be transition into claims positions with the company.

Now, customers will just bring their vehicles to one of the 3,000 Progressive approved shops. The Service Centers will remain regional claims offices.  

“I’m proud of our service center history and the millions of customers we served through that process. We’ve evolved our service center model over the years to make sure we’re doing the best job we can to meet our customers’ needs, and that evolution continues with this most recent change,” said Mike Sieger, Progressive claims president. “We’ll have an even broader network of shops in more locations for customers to choose from, and we’ll continue to provide high-quality customer service and claims handling experiences.”

FenderBender has reached out to Progressive. Check back for updates.

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