The 2017 FenderBender Tech+Tools Survey
One shop utilizes a meticulous teardown discovery and quality control checksheet; another posts OEM guidelines on a whiteboard to keep employees on their toes; others have dedicated diagnostic technicians.
There’s no one uniform way to run a collision repair shop, but these responses from shop operators that took the 2017 FenderBender Tech+Tools Survey signify one key trend: Those keeping up with the tools and technologies reshaping the industry are ready to adapt along with it.
And when flipping through the responses posted by the survey’s almost 150 respondents, the changes between FenderBender’s previous Tech+Tools survey in 2014 and today are evident. The difference in priorities between MSOs, dealerships and independent shops is also clear. This survey certainly isn’t a comprehensive representation of the industry, but it is a snapshot of what could represent a larger trend in shops’ willingness to keep up with rapidly advancing vehicle technology and structure.
In the following pages, FenderBender compares and contrasts the technology and tool trends our survey has observed, and how it could paint a landscape for the industry’s attentiveness to tools and technologies.