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CCC Develops Smart Photo Claims Solution

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Oct. 16, 2017—CCC Information Services Inc. (CCC) introduced its CCC Smart Total Loss solution, an artificial intelligence-powered (AI) claims solution that uses and analyzes a single photo to help auto insurers predict a vehicle total loss in seconds, with superior accuracy, and without human intervention.

CCC Smart Total Loss uses deep learning algorithms to help predict the most effective appraisal method for insurers, which improves triage decisions that can reduce related expenses and reduce the disruption caused by total loss vehicles at repair shops.

CCC is now in market trials with carriers testing the first integrated solution that combines digital technology with powerful AI to bring decision-making precision and a streamlined experience to claims processing.

"The introduction of CCC Smart Total Loss is the first tangible step on a journey toward truly intelligent claims," said Barrett Callaghan, general manager and senior vice president, Insurance Services Group, CCC. "Not every claim can be fast-tracked, but through technology expertise, and deep claims insight, we can achieve a greater level of efficiency, quality, and service experience that is demanded in today's digital and consumer-centric environment."

CCC Smart Total Loss will be available for deployment in standalone mobile apps or integrated into insurers' mobile experiences. 

Users upload their photo—as instructed by their insurer—and have that photo analyzed by CCC's AI engine.

Smart Total Loss instantly analyzes damage against like photos, matching in make, model, year, and damage-type, returning a real-time response.

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