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Mitchell Update Aims to Ease Implementation of Touchless Claims

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Oct. 5, 2017—Mitchell announced that it has successfully completed the Ready for Guidewire validation process for two new accelerators, which will feature a "Guided Photo Capture" that walks consumers through the photo submission process for estimates.

This, as Bill Brower recently pointed out, is part of the attraction of "touchless claims." A recent LexisNexis study evaluated the claims process to track what direction it’s moving and found that there are three or more people touching the average claim, and insurance companies are looking to reduce that number to zero.

Part of that move involves allowing customers to take photos of damage for estimates, which has resulted in Allstate’s popular QuickFoto Claim mobile app feature. Brower said the LexisNexis study shows that 30 percent of carriers use this feature—the touchless claim.

Mitchell said its Consumer Self-Service Accelerators make it easier for an insurance company using Guidewire ClaimCenter and Guidewire Claim Portal to meet increasing consumer needs for mobile transactions, with a single out-of-the-box implementation of Mitchell’s Mobile First Notice of Loss and Photo-Based Estimating solutions with little-to-no additional integration work, reducing implementation time and effort.

“The Mitchell Consumer Self-Service Accelerator expands upon Mitchell and Guidewire’s strategic alliance providing advanced, integrated solutions designed to optimize workflows and improve decisions across the end-to-end insurance claims process,” said Debbie Day, executive vice president and general manager, Auto Physical Damage, Mitchell International. “This out-of-the-box solution improves the implementation time for insurers to adopt the latest consumer self-service technologies in the claims workflow.”

Mitchell’s Ready for Guidewire accelerators support insurers by enabling:

  • Guided Photo Capture to walk the consumer through the photo submission process to help ensure proper photos are taken
  • Automatic creation of appraisal assignments in both ClaimCenter and Mitchell WorkCenterTM, including Photo Estimating, allowing for low-touch claims processing
  • Consumer-provided information from the Mitchell Mobile FNOL workflow automatically available to ClaimCenter as presented in Guidewire Claim Portal.

Mitchell is now eligible to use the Ready for Guidewire validation mark. This designates that the offerings have been through a rigorous review process that supports readiness for integration with Guidewire InsuranceSuiteTM and Digital products. Customers can download additional information about the Mitchell Accelerators on the Guidewire Marketplace.

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