Latest 'Who Pays for What?' Survey Launches

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Oct. 3, 2016—The final “Who Pays for What?” survey for 2017 is now open through the end of October.

The current survey focuses on aluminum repair and shop supplies.

Survey participants receive a report with complete survey findings at no charge, broken down by region, insurer and DRP vs. non-DRP. The report also includes analysis and resources to help shops better understand and use the information presented.

“More than 89 percent of those taking the survey this summer said participating in ‘Who Pays for What?’ is helping them improve their business, which is great to hear,” said Mike Anderson of Collision Advice, creator of the surveys. “We’re working to add even more information and resources in the report to try to get that even closer to 100 percent.”

Anderson said the survey, which will take about 15-30 minutes, should be completed by the shop owner, manager or estimator who is most familiar with the shop's billing practices and the payment practices of the largest national insurers. Each shop's individual responses are held in the strictest confidence; only aggregated data is released.

The results of previous surveys are also available online.

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