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Infiniti Introduces Towing Service to Certified Shops

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May 9, 2013—Infiniti North America on Wednesday announced the launch of a factory-sponsored towing service to shops participating with the Infiniti Certified Collision Repair Network.

Infiniti said its new towing service delivers damaged vehicles directly to Infiniti Certified Collision Repair Network shops following a wreck. The purpose of the towing program is to provide Infiniti vehicle owners with confidence that the repair will meet the company’s standards.

Infiniti owners can call a toll-free phone number, 1.800.662.6200, to initiate the towing service following an auto accident. The vehicle will be transported to any Infiniti certified shop within a 50-mile radius.

Infiniti said becoming an Infinity Collision Repair Network facility offers key marketing advantages for collision shops. Repairers are able to display the company’s signage in order to set their facility apart from the competition, and build customer trust and loyalty.

In addition, Infiniti said certified shops have direct access to OEM technical information, specifications, resources and tools to ensure consistent and quality repairs.

“Infiniti North America established the Infiniti Certified Collision Repair Network to reward and distinguish body shops that meet and exceed Infiniti standards 
for training, equipment, customer service and quality repair work,” the company said. “The standards for becoming an Infiniti Certified Collision Repair facility are high, but Infiniti owners expect nothing less. Requirements include general business practices, facility, operations and performance standards. There are also required levels for training, tools, equipment and customer satisfaction indexing that must be maintained.”

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