Auto Data Labels to track customer satisfaction
March 10, 2011 — Auto Data Labels recently contracted with Customer Research, Inc., to perform a Customer Satisfaction Index (CSI) on services to collision repair shops.
Cathy Novak, vice president of marketing for Auto Data Labels, said in a press release_notes about the agreement that the CSI research should enable her company to closely manage shop needs and tailor services to meet and exceed expectations.
“These tools along with our unwavering commitment to be the best will ensure we deliver world-class customer service, support and product integrity in the replacement auto label industry,” she said.
Auto Data Labels is a vendor for collision repair centers and insurance companies throughout North America. Customer Research, Inc., has provided CSI data since 1967 and has served many shops in the collision repair industry.