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CARSTAR to Expand its Cross-Border Insurance Program

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CARSTAR Insurance

March 9, 2017—CARSTAR North America hosted a summit to discuss strategies for expanding its cross-border insurance program between the U.S. and Canada.

The CARSTAR insurance team gathered in Charlotte, N.C., for its first-ever summit on how to drive best practices in insurance performance across the border.

“Historically, the U.S. and Canada have had different models in how collision repair companies and insurance carriers worked together,” said Michael Macaluso, president, CARSTAR North America.  “But, with the consolidation of the collision shops across North America, the need for standard repair processes and the advent of broader performance-bsed agreement (PBA) relationships with insurance carriers, now is the ideal time to share best practices from each country and develop the most progressive approach for insurance performance in the industry.”

Several key initiatives the CARSTAR North American team has already instituted are:

  • CARSTAR North America Care Center to service all CARSTAR customers
  • CARSTAR Cross-Border Insurance program leveraging the Care Center make it easier to handle repairs between the customer, the U.S. CARSTAR collision shop and the Canadian insurer
  • Expansion of the CARSTAR insurance team to provide CARSTAR store owners analytics-based performance reviews to meet PBA metrics

CARSTAR delivered 92 percent of its sales volume through insurance carriers in 2016, and saw growth with top 10 insurance carriers of 20 percent. Since 2016, more than 400 new DRPs have been added to the system.


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