Nov. 2, 2015—Assured Performance Network announced on Friday the official launch of its 5-Star Business Performance Program. Assured Performance said the new program helps shops improve their business capability, exceed the industry’s highest levels of performance and attain personal success goals.
The program’s in-depth analysis provides shops with a business analysis, business improvement action plan, expert coaching and ongoing KPI monitoring.
After enrolling in the optional program, shops go through a performance analysis, which determines areas of weaknesses and opportunities for improvement including production management, marketing, sales, customer service, financial management, HR management and technical proficiency.
Shop performance information is confidential and never shared with third parties. It is only accessible to participating shops who elect to enroll in the optional program. Nearly 1,000 shops have already enrolled in the program.
"Our 5-Star program is driving shops to levels of performance previously unimaginable. Our shops are already in a league of their own because they are technically compliant to perform advanced repairs," said Michael Quinn, executive vice president of Assured Performance. "Now we are empowering them to further distinguish themselves in their marketplace by focusing on proven best practices, KPIs, and financial performance."
