Huggins oversees a 32-shop network stretching from California to Florida. When he entered his current role with the company (formerly Van Tuyl Group) in 2007, he began a cultural transformation of the collision division’s then-disjointed facilities. He developed and implemented the Van Tuyl Advanced Production System (VTAPS), which focused on achieving operational excellence through a variety of process improvements and a core belief in helping people. Berkshire Hathaway Automotive’s collision centers have more than doubled their combined revenue since the overhaul began, with sales now exceeding $200 million.
“It was a mentality issue,” Huggins told FenderBender in a case study about the transformation. “It was all about a lack of a culture that would allow these shops to win, and win together.”
In his session, Develop a “Winning” Culture, Huggins will outline the importance of the right culture, how he built one that drives success within his network, and how it can be replicated at any shop, regardless of size.
