June 11, 2015—Allstate announced Tuesday it is providing automated hail estimating to Denver residents after a recent Colorado hailstorm through its new catastrophe response tool.
Allstate’s National Catastrophe Team is deploying a Mobile Assessment Center (MAC). MAC is a giant, hail inspection center on wheels, loaded with high-tech cameras that scan the vehicle, identify hail damage and use software to calculate the dent count and severity of hail damage with increased speed and accuracy.
"Allstate is on the frontline in using this latest technology. The Mobile Assessment Center is going to elevate the way we take care of customers following a disaster," said Mark McGillivray, senior vice president, Allstate Claims. "The Mobile Assessment Center allows for an almost touchless process for evaluating damages, settling claims, and getting customers back on the road as quickly as possible."
MAC uses photo mapping software to determine the number of dents and the severity of damage to each panel on a vehicle. Vehicles are driven into the MAC hail until and the damage is assessed in a matter of minutes. The system then compiles the information and provides a detailed report which adjusters use to complete the claim.
Allstate’s announcement could be part of a growing trend: In April, Nationwide announced a similar Automated Mobile Hail Estimating program to help speed up estimating on hail damage.
