Running a Shop Shop Customers Customer Service

ABRA Named Top MSO for Third Straight Year

Order Reprints

June 10, 2015—ABRA Auto Body & Glass has been named the 2014 Farmers Insurance National MSO Group of the Year, marking its third consecutive year earning the title.

The award was presented to ABRA in recognition of the company’s consistent delivery of exemplary customer service, low cycle times, commitment to innovation, company cooperation, overall friendliness, and staff professionalism.

“We are honored to have received such a distinction from Farmers,” said Duane Rouse, ABRA’s president and CEO. “This accomplishment is accredited to not only the operational excellence processes we have in place all across the country, but to the commitment and hard work of every one of our employees at every level.”

“ABRA is a valuable supplier who continues to provide timely, outstanding customer service, and quality vehicle repairs,” said Pete Hickey, a national MSO claims manager for Farmers. “They are committed to providing quality outcomes for our customers, and we are pleased to once again recognize ABRA with the National MSO Group of the Year Award.”

Recommended Products

2013 How I Work Survey: Complete Report

2015 FenderBender How I Work Survey: Complete Report

2013 FenderBender KPI Survey: Complete Report

Related Articles

Farmer’s Insurance names ABRA MSO of the year

Farmers Insurance names Caliber as 2011 MSO of the Year

ABRA Expands in Northeast, Enters New Jersey

You must login or register in order to post a comment.