Running a Shop Operations Sales+Marketing Insurers+DRPs

Pre-, Post-Repair Scans to be Discussed in NACE Panel

Order Reprints

July 19, 2016—Organizers of the 2016 NACE/CARS Expo & Conference announced Monday that Mike Anderson, president and owner of Collision Advice and FenderBender columnist, will lead a panel of OE and insurance representatives in a discussion about the importance of pre- and post-repair diagnostic scans, calibration and more.

The goal of the panel discussion is to reduce the friction between shops and insurers by educating attendees on when scans should or should not be performed.

"There is a lot of talk in the industry about whether or not it is necessary to scan every vehicle, pre- and post-repair. Do we really need to perform a calibration on vehicles such as Toyota or Honda? And what if it is not even occupied? Are there parameters to these items?" Anderson said. "Quite often the OEM's tell us in their repair information that we need to do these things, however insurers do not always pay for this work, and shops sometimes wonder if it is really necessary. This panel discussion is intended to educate all parties in the collision repair industry - insurers, shops, and technicians."

American Honda was one automaker that recently announced that all vehicles involved in a collision must have diagnostic scans to ensure a proper repair.

Panel participants include Chris Toby, American Honda Motor Company Inc.; Eric Mendoza, Toyota Motor Sales USA Inc; Brian Wayne, FCA; John Eck, General Motors; Mark Allen, Audi of America Inc.; Mar Zoba, Nissan North America Inc.; and Clint Marlow, Allstate.

"This is the first time the industry has had a panel comprised of this level of industry expertise and the largest collection of OEs to ever participate. NACE/CARS is proud to offer such a panel, and we are excited to be working with industry expert, Mike Anderson, on bringing together this important topic and key players for discussion." Dan Risley, ASA president and executive director, said. "Shop owners will want to take part in this program as it directly affects their business."

The panel discussion will take place at the 2016 NACE/CARS Expo & Conference, Aug. 11, 9:30-11 a.m. with a 30-minute Q&A session following the panel. 

Recommended Products

2015 FenderBender KPI Survey: Complete Report

Related Articles

GM Releases Position Statement on Pre- and Post-Repair Scans

Experts Debunk Myths About Pre- and Post-Repair Scans

You must login or register in order to post a comment.