New Customized CSI Service for OEM Certified Shops
Through the agreement, Assured Performance certified shops can track their CSI performance and access, measure and manage all aspects of their collision repair business through a newly developed KPI feature. It also features a customized dashboards, and electronic and phone-based CSI surveying.
“This new business relationship with TenPoint Complete creates an ideal way for our OEM Certified Collision Care Providers to deliver, monitor and manage the best customer experience possible,” Scott Biggs, CEO of Assured Performance, said. "Enabling our Certified Repair Providers to deliver an exceptional customer experience, consistently and cost effectively is fundamental to our mission."
Aaron Clark, Assured Performance vice president of certification compliance and former MSO shop owner, said, “This CSI solution provides a shop with exactly what they need to manage quality and compliance efficiently, with the added bonus that it represents the most cost effective solution, improving the overall business ROI.”