2016 FenderBender KPI Survey
For the fourth straight year, FenderBender surveyed collision repair shop operators about the key performance indicators (KPIs) that provide tangible, measureable views of their businesses. And for the fourth straight year, the results indicated an important trend: Those that track tend to perform at a much higher level; those that don’t—and many still don’t— keep falling further behind.
Roughly 300 shop operators responded to the 2016 FenderBender KPI Survey, creating a diverse, national pool of collision repair professionals that represent all segments of the industry and provide a unique snapshot of overall industry performance.
No two shops are the same, and success is defined differently by many. But as one of our respondents said in the survey, KPIs are the foundation required for every repair business to reach its potential, to ignite improvement, to initiate positive change. KPIs, the respondent added, are “the most influential decision-making [tool] we have.”