2016 FenderBender KPI Survey

July 1, 2016
Our fourth annual study evaluating data tracking and performance in collision repair shops nationwide

For the fourth straight year, FenderBender surveyed collision repair shop operators about the key performance indicators (KPIs) that provide tangible, measureable views of their businesses. And for the fourth straight year, the results indicated an important trend: Those that track tend to perform at a much higher level; those that don’t—and many still don’t— keep falling further behind.

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Roughly 300 shop operators responded to the 2016 FenderBender KPI Survey, creating a diverse, national pool of collision repair professionals that represent all segments of the industry and provide a unique snapshot of overall industry performance.

No two shops are the same, and success is defined differently by many. But as one of our respondents said in the survey, KPIs are the foundation required for every repair business to reach its potential, to ignite improvement, to initiate positive change. KPIs, the respondent added, are “the most influential decision-making [tool] we have.”

JUMP TO SECTION:
Participant Profile •   Who tracks? •   How They Perform

Get the Complete Report.

JUMP TO SECTION:
Participant Profile •   Who tracks? •   How They Perform

Get the Complete Report.

JUMP TO SECTION:
Participant Profile •   Who tracks? •   How They Perform

Get the Complete Report.

JUMP TO SECTION:
Participant Profile •   Who tracks? •   How They Perform

About the Author

Bryce Evans

Bryce Evans is the former vice president of content at 10 Missions Media, overseeing an award-winning team that produces FenderBender, Ratchet+Wrench and NOLN.