Report: Enterprise’s ARMS Product May Help Reduce Cycle Time
July 25, 2014—Collision Repair shops that use Enterprise Rent-A-Car's Automated Rental Management System (ARMS) have, on average, a shorter cycle time than those who do not, according to newly released data from Enterprise.
The ARMS product, initially developed in 1999, measures the length of time a customer uses a rental car, tracks and forecasts labor needs, and can generate monthly reports. The program also enables repair centers to book rental reservations and send vehicle status updates to insurance partners or customers.
ARMS aims to help collision repair centers increase operating efficiencies, enhance customer service and streamline communications with insurance companies and customers.
According to data collected by Enterprise between January 2014 to May 2014, ARMS product users' cycle time is nearly four days shorter than non-ARMS users, on average.
"Losing a customer due to perceived excessive repair time is costly for both collision repair centers and insurers," Frank LaViola, assistant vice president of collision industry relations at Enterprise, said. "That's why cycle time has become one of the most important performance metrics in the collision repair industry. With ARMS, communication between insurance companies, collision repair centers and car rental offices is streamlined to help reduce cycle time and get policyholders back in their cars sooner."
Visit armsautosuite.com for more information about Enterprise’s ARMS product.