National Autobody Parts Warehouse Completes Quality Assurance Audit
July 22, 2014—National Autobody Parts Warehouse Inc. announced Friday it recently completed an ISO 9001 audit for its warehouse and distribution of automotive replacement parts.
The ISO 9001 audit measures quality and effectiveness of a company’s quality management system and procedures.
The company gave a Customer Satisfaction Index survey as part of the audit, which returned high satisfaction scores, including:
- Overall: 4.6/5
- Quality: 4.5/5
- Delivery Performance: 4.6/5
- Responsiveness: 4.8/5
- Cost: 4.3/5
- Communication: 4.9/5
“We are achieving our mission of providing the best service along with the highest quality parts and accessories at the most competitive prices by having an independent review and setting ourselves to a higher standard,” said Mike Dolabi, National Autobody Parts Warehouse president. “This ensures greater success for all of our customers.”
The Texas-based company has been ISO 9001 certified since 2008.
For more information about National Autobody Parts Warehouse Inc., visit NationalAutobody.com.