2013 FenderBender KPI Survey (43 Page Report)

April 24, 2013

FenderBender's nationwide evaluation of key performance indicator (KPI) tracking and measurement in the collision repair industry.

Collision repair shops today are under increasing pressure to perform, thanks to ever-higher customer expectations, tighter insurer requirements, and advances in technology. The emphasis on performance has led to a focus on key performance indicators, or KPIs. But how many shops actually track KPIs, how are they performing, and how do they stack up against shops that don't measure? The 2013 FenderBender KPI survey answers these questions and more for 127 shops of various sizes spanning the country.

Get the complete 43 page report and see all the raw data behind the findings.

Subscribe to our Newsletters

Latest in Technology

Entegral
From left: Claire Hart and Jim Puskas demonstrate Entegral’s Assignment Management for Shops.
SEMA Show showcases how telematics may be used to help collision repairers and insurers.
Jan. 17, 2025
Adobe Stock 365753731
ADAS-equipped vehicles
As automakers continue to introduce more sophisticated systems into their vehicles, the demand for highly skilled technicians and advanced diagnostic tools will only grow.
Dec. 20, 2024
AdobeStock_485241075
Robot hand and human hand connecting
How can AI impact collision repair in the future and present?
Aug. 29, 2024