2013 FenderBender KPI Survey (43 Page Report)
FenderBender's nationwide evaluation of key performance indicator (KPI) tracking and measurement in the collision repair industry.
Collision repair shops today are under increasing pressure to perform, thanks to ever-higher customer expectations, tighter insurer requirements, and advances in technology. The emphasis on performance has led to a focus on key performance indicators, or KPIs. But how many shops actually track KPIs, how are they performing, and how do they stack up against shops that don't measure? The 2013 FenderBender KPI survey answers these questions and more for 127 shops of various sizes spanning the country.
Get the complete 43 page report and see all the raw data behind the findings.