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Farmers Insurance names Caliber as 2011 MSO of the Year

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March 29, 2012—Caliber Collision Centers on Wednesday was presented with Farmers Insurance’s 2011 National Multiple Shop Organization Group of the Year award during a special presentation at Caliber’s headquarters in Lewisville, Texas.

Caliber said it received the award as a result of the company’s ability to deliver the proactive operational and customer management required by Farmers to improve policy retention and customer value. 

“We wish to congratulate Caliber Collision on being named Multiple Shop Organization Group of the Year,” said Odom Wu, national director of auto specialty claims for Farmers Insurance. “Caliber Collision has consistently provided Farmers Insurance's customers with excellent customer service, and a strong commitment to quality vehicle repairs, thus earning them the distinguished honor of MSO Group of the Year.”

“Thanks to the hard work and commitment of Caliber Collision’s more than 2,500 associates across California, Arizona, Nevada and Texas. We are honored to be awarded Farmers Insurance’s 2011 National MSO of the Year for delivering outstanding operational and customer satisfaction management as we restore Farmers’ customers to the rhythm of their lives,” said Steve Grimshaw, president and CEO of Caliber.

Caliber currently operates 101 collision repair centers throughout California, Arizona, Nevada and Texas. For more information, visit

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