PPG Introduces New Color Support Program
May 20, 2013—PPG Automotive Refinish recently launched a new IT field support program for its collision repair customers.
The new PPG Color Support program is a multilingual support service designed to ensure that collision repairers receive timely responses from PPG experts regarding IT questions and concerns. PPG said it will have company experts constantly available to provide elevated levels of onsite and remote technology services.
“We want our customers to focus on their customers and their business and don’t want IT to become a distraction," said Mary Kimbro, global color director for PPG. “We have always been committed to helping our customers be efficient, productive and successful. This new program will provide both onsite and remote tech support. If a computer system goes down, if a software question arises, we want to do all we can to minimize delays and expedite solutions.”
Through the program, PPG’s Color Solutions team will maintain a Color IT Helpdesk from a call center based in Strongsville, Ohio, where specialists will assist customers with troubleshooting software and hardware matters.
PPG said its Color Solutions team has also established a “rapid response army” of more than 1,100 experienced technology professionals to provide onsite support to PPG collision center customers throughout the United States and Canada. The trained technicians are experienced with PPG-dedicated color platforms and equipment, including touch-screens, computers, networks and cabling, scales, and peripheral device connectivity.
In addition, PPG has placed color software support specialists in five geographic regions across North America to provide advanced color software and hardware support to the company’s customers. PPG said the specialists, who are lead instructors for its PAINTMANAGER software training classes, will work alongside PPG technology professionals to identify, implement and support new technology opportunities and developments.
“PPG customers deserve outstanding field support and that’s what this program is about,” Kimbro said. “Our customers have committed to us; we appreciate their business and loyalty and will continue to provide them with the quality service that helps them succeed.”