May 4, 2012—I-CAR on Thursday launched the Intro to Collision Repair Series, a new set of online courses that provides foundational knowledge on the basics of the collision repair process.

The Intro to Collision Repair Series includes a set of 14 one-hour online courses that cover topics such as vehicle parts terminology, mechanical repair terms, vehicle protection, tools, equipment, attachment methods and a collision repair process overview, I-CAR said. The course series is designed for entry-level technicians, appraisers, front office staff, customer service representatives, sales staff, call center agents and vocational tech students.

Individuals who complete the courses will have the necessary knowledge to understand certain aspects of collision repair technology, more clearly explain the collision repair process to customers, reduce customer hold time and call transfers, and effectively field customer questions about vehicle repairs, I-CAR said.

“Efficiency is key to running a successful business. Ensuring that your team has a solid understanding of the basics of the collision repair process can benefit a business in several areas,” said John Van Alstyne, president and CEO of I-CAR. “Training from the Intro Series empowers non-technical staff to interact with customers more confidently and will allow them to continue providing value in their role at a collision repair business.”

I-CAR said its new course series is customizable for the needs of each individual collision repair business. Staff members can take all of the courses, or only the specific ones they need.

I-CAR is offering a temporary special introductory price for the Intro to Collision Repair Series. Shops that enroll in the entire 14-course training series by July 30 will qualify for a 30 percent discount. To register for the training, or for more information, visit i-car.com.