Running a Shop Shop Customers Tools Operations Estimating Customer Satisfaction Indexing (CSI)

CCC announces integration with CSi Complete

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July 6, 2011—CCC Information Services Inc. and CSi Complete announced plans Wednesday to integrate the CCC ONE Total Repair Platform with CSi Complete's customer satisfaction indexing (CSI) services.

The integration will provide repair facilities with an improved process for capturing and utilizing consumer feedback for completed repairs. Repairers can activate the integrated solution through CCC's partner gateway, a connectivity tool within the CCC ONE platform that speeds and simplifies the process, according to CCC.

"CSi Complete is the indexing service of choice for our mutual repair customers," said Jim Dickens, senior vice president of CCC’s Automotive Services Group. "This connection allows repairers using CCC ONE and CSi Complete to integrate their customer satisfaction initiatives through a seamless workflow to deliver the best possible customer experience."

The CCC ONE Total Repair Platform combines estimating, shop management and DRP performance tools into a single, hosted desktop application, which offers repair facilities a central location to manage the complete repair process.

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