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California Shop Earns Fourth Consecutive Customer Service Award

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Nov. 11, 2013—Anchor Auto Body of Sunnyvale, Calif., announced last week that it won the Talk of the Town Satisfaction Award in the Automotive—Auto Service & Repair category.

It was the fourth straight year Anchor Auto Body won the award, presented jointly by Talk of the Town News, Customer Care News magazine and Celebration Media U.S.

The Talk of the Town Awards honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services and other honors and accolades. The data is then analyzed by a team of researchers. Anchor Auto Body earned the highest possible rating of five stars for the third year in a row.

"Our staff is committed to ensuring your satisfaction with our courteous customer service and quality repairs," said Betsy Trago, Anchor’s co-owner with husband Tom Trago. "We are passionate about performing our best," she says. "We partner with customers to produce a mutually beneficial performance."

The comprehensive auto body repair shop employs I-CAR-certified employees and is an I-CAR Gold Class Shop, which Trago says is one of the essential parts to giving every customer excellent service.

Amenities offered by Anchor Auto Body include "car check" via the shop's website, where customers can watch the progress of their vehicle's repairs; pick-up and delivery service; rental car assistance; and a clean, comfortable customer lounge.

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