Mitchell release_notess Claims Triage
Feb. 27, 2012—Mitchell International on Monday announced the launch of Claims Triage, a product designed to streamline resource allocation decision-making for physical damage claims.
Claims Triage allows insurance carriers to determine the most efficient resource for an assignment at First Notice of Loss (FNOL), which accelerates claims settlement and improves customer satisfaction, according to Mitchell.
Mitchell said Claims Triage eliminates assignment guesswork by defining questions and criteria around the status of vehicles. That allows claims representatives to consistently route the assignment to the best resource for timely and accurate completion.
Claims Triage is fully integrated with Mitchell WorkCenter, a physical damage claims settlement product that powers all of an insurer's physical damage claims processing needs, including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting.
"Mitchell is continuously striving to improve the insurance claims experience with the most innovative solutions, driven by our data-centric approach to high performance claims management," said Paul Rosenstein, vice president of Mitchell. "Claims Triage is another compelling example of our commitment to serving the unique property claims needs of our insurance clients."
San Diego-based Mitchell processes more than 50 million transactions annually for more than 300 insurance companies and claims payers, and more than 30,000 collision repair facilities throughout North America. For more information, visit mitchell.com.