ALLDATA introduces online support resource
Aug. 22, 2012—ALLDATA, a provider of vehicle service and repair information, this week launched a new online resource that provides education and assistance on use of the company’s products.
The online resource, called MyALLDATA, provides ALLDATA users with various product tips and information, such as “how-to" articles, videos and troubleshooting assistance. ALLDATA said the website also includes a forum to post questions and interact with other ALLDATA users.
"MyALLDATA provides an interactive online environment for vibrant discussion of ALLDATA products and related topics where ALLDATA customers can exchange questions, offer ideas and suggestions, and share tips and tricks with each other," said Robert McBride, director of sales and operations for ALLDATA. "MyALLDATA's user forum is a great source for education and troubleshooting.”
McBride said MyALLDATA is meant to serve as an alternative to the company’s standard customer support strategies.
"MyALLDATA provides one more way for our customers to get answers to their questions and master all the features we pack into our products," said Chris Freitag, account services manager at ALLDATA. "Online support addresses the time constraints of businesses. It helps busy shop personnel obtain the information they need on their own schedule."
ALLDATA’s service and repair information, management software and customer relations tools are currently used by more than 80,000 automotive service and collision repair shops.