April 6, 2012—Sherwin-Williams Automotive Finishes will host its next A-Plus Network University EcoLean training courses June 6-7 at the company’s training facility in Reno, Nev.
The training will feature two courses: “Estimating Solutions for Profit” and “Achieving Service Excellence.”
Sherwin-Williams said its “Estimating Solutions for Profit” course, which is scheduled for June 6, is designed to meet the challenges collision repair facilities face in today’s economic climate. Participants will learn how to close more sales, increase business at the front end of the body shop, improve customer service and develop advanced estimating accuracy. The program is meant for collision repair facility owners, managers, estimators and customer service representatives.
The “Achieving Service Excellence” course, which is scheduled for June 7, is designed for shop owners, production managers, customer service representatives and estimators. Participants will learn the skills, knowledge and tools that are necessary to improve their collision center’s quality, production and output by focusing on the right types of customer service, Sherwin-Williams said. The course will discuss the following topics:
• How to become more profitable with a customer-focused strategy
• How to establish a proven method for providing each customer with value
• How to build a strong brand based on customer service excellence
• How to improve efficiency and effectiveness of your customer service staff
• Identifying service excellence professionals in and out of your organization
• Explain driving factors behind the experiential service economy
“Now is the right time for collision repair facilities to utilize the powerful principals of lean production to help increase their customer’s experience at their shop,” said Troy Neuerburg, manager of marketing business services for Sherwin-Williams Automotive Finishes. “Lean collision repair shops—and those that utilize the right methods of customer service—are able to reduce internal costs while gaining a competitive advantage in their respective markets.”
Visit Sherwin-Williams’ website for more information, or to register for the training courses.
