Home » MSO Podcast: Gearing Up For 2021 MSO Project MSO News Multimedia Podcasts MSO Podcast: Gearing Up For 2021 December 29, 2020 Maraya King No Comments Order Reprints KEYWORDS goal setting hiring mso multiple collision shops multiple locations Multiple Shop Operations (MSOs) planning staffing technology Trends MSO operator DJ Mitchell shares his lessons learned from 2020, goals he has set for 2021, and which trends he is keeping an eye on. Maraya King is the staff writer for FenderBender and ADAPT, covering vehicle technology's impact on the industry. Recent Articles by Maraya King CollisionCast: Find Your ADAS Footing Empathy: The Secret to Stellar Customer Service FenderBender Interview Series: Alex Kuang Related Articles MSO Podcast: Setting Goals for the New Year MSO Podcast: Hiring for Multiple Locations MSO Podcast: DJ Mitchell's Tips for Finding Your Next Location You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.