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CCC becomes exclusive provider of UpdatePromise services

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May 3, 2012—CCC Information Services Inc. on Thursday announced it is now the exclusive provider of the customer status update communications platform for the automotive claims and collision repair industries.

The text message and email-based UpdatePromise product will be rebranded as CCC ONE UpdatePlus, and will be integrated with the CCC ONE Total Repair platform, CCC said. The technology integration will make repair status and post-repair updates with customers and insurers automatic for shop users.

“CCC has been working with UpdatePromise for several months to develop an easier to use, integrated and more streamlined status update solution for the APD industry,” said Jim Dickens, senior vice president of CCC’s Automotive Services Group. “With the CCC ONE platform, we have found that true integration is what drives efficiency and this is just another example of that philosophy at work. We’re very excited about how this can help repairers and insurers improve the customer experience.”

CCC ONE UpdatePlus will be available as both an integrated and stand-alone solution for the collision repair industry in June, CCC said.

“This is an exciting relationship for CCC works with the largest network of repair professionals and has a proven track record of technology innovation,” said Curtis Nixon, president of UpdatePromise. “This combination offers tremendous improvement in repairer-customer-insurer communications.”

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