USAA Partners with Google Cloud to Speed Claims Process

Sept. 25, 2019—United Services Automobile Association (USAA) is using artificial intelligence to speed up its claims processes, according to Silicon Angle.

USAA is partnering with Google Cloud to create machine learning models that can instantly assess vehicle damage from digital images.

The appraiser needs to take photos of the damaged vehicle, upload them to google Cloud and let the platform do the rest. As well as assessing the actual damage, the platform can search databases relating to parts and labor and come up with an accurate estimate of how much it will cost to repair the vehicle.

USAA said early tests of its machine learning models are encouraging, since they’ve been able to predict “high-level damage” across a range of vehicles with great accuracy.