Oct. 4, 2011—Mitchell International Inc. on Tuesday announced it partnered with Enterprise Rent-A-Car to integrate Enterprise’s services into its RepairCenter and WorkCenter auto repair and insurance claims management software products.
The integration, which will be available early in 2012, simplifies the rental process by eliminating manual updates and "middleman" communication between the insurer, body shop, rental agency and consumer, according to Mitchell.
When a repair is delayed, an automatic notification can be sent from RepairCenter's shop management system directly to WorkCenter insurance users or to the Enterprise representative to let them know they need to perform a rental task. Representatives and claims handlers can manage vehicle rental tasks through WorkCenter, such as send rental requests, extend rentals and receive rental updates, according to Mitchell.
"We are extremely pleased to partner with Enterprise Rent-A-Car to make vehicle rental integration a standard part of automotive claims processing," said Paul Rosenstein, vice president of claims solutions for Mitchell. "Partnerships with respected industry leaders like Enterprise Rent-A-Car are a part of our commitment to simplify and optimize complex claims and business environments, ultimately creating an exceptional customer experience at every stage of the claims process."
"This partnership is a significant opportunity for insurers to speed up automotive claims processing and increase customer satisfaction,” said Dave Smith, vice president of strategic solutions sales for Enterprise Rent-A-Car. “In addition, direct integration of Enterprise Rent-A-Car into Mitchell's solutions empowers small insurers to gain access to rental integration without having to build it themselves."
