Home » Adapt: Fixing Common KPI-Tracking Mistakes Multimedia CollisionCast Adapt Podcasts Adapt: Fixing Common KPI-Tracking Mistakes May 24, 2019 Melissa Steinken No Comments Order Reprints KEYWORDS auto Auto Industry body shops cars collision repair CollisionCast OEC podcast Richard Daku tracking KPIs Sponsored by: Richard Daku, co-owner of Daku's Auto Body Shop, shares his process for tracking KPIs, including repair versus replace, and how 20 Groups and an efficient shop floor helped him stay on track. Recent Articles by Melissa Steinken How I Work: Tammie Harper A Balancing Act Push Gross Profits to the Next Level Related Articles VISION: Common Marketing Mistakes and How to Avoid Them Adapt: Attending CIC for the First Time Adapt: Creating an Inviting Shop Environment You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.