Home » Adapt: Fixing Common KPI-Tracking Mistakes Podcasts CollisionCast Multimedia Adapt Adapt: Fixing Common KPI-Tracking Mistakes May 24, 2019 Melissa Steinken No Comments Order Reprints KEYWORDS auto Auto Industry body shops cars collision repair CollisionCast OEC podcast Richard Daku tracking KPIs Sponsored by: Richard Daku, co-owner of Daku's Auto Body Shop, shares his process for tracking KPIs, including repair versus replace, and how 20 Groups and an efficient shop floor helped him stay on track. Melissa is a staff writer at 10 Missions Media, where she contributes to all three publications. Recent Articles by Melissa Steinken Canadian Startup Launches Online Marketplace for Collision Repair 4 Unseen Costs to OEM Certifications Q&A: Facebook Features Aid Marketing Processes Related Articles Adapt: Marketing OEM Certifications to Clients Adapt: Preparing Your Shop for Hybrids/EVs Adapt: Educating Your Staff on Evolving Vehicle Technology You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.