Home » Adapt: Fixing Common KPI-Tracking Mistakes Podcasts CollisionCast Multimedia Adapt Adapt: Fixing Common KPI-Tracking Mistakes May 24, 2019 Melissa Steinken No Comments Order Reprints KEYWORDS auto Auto Industry body shops cars collision repair CollisionCast OEC podcast Richard Daku tracking KPIs Sponsored by: Richard Daku, co-owner of Daku's Auto Body Shop, shares his process for tracking KPIs, including repair versus replace, and how 20 Groups and an efficient shop floor helped him stay on track. Melissa is a staff writer at 10 Missions Media, where she contributes to all three publications. Recent Articles by Melissa Steinken The Keys to Eliminating Customers' Concerns Maximizing Time on Small Repairs How to Educate Through Marketing Related Articles Adapt: Attending CIC for the First Time Adapt: Creating an Inviting Shop Environment Adapt: Marketing OEM Certifications to Clients You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.