Mitchell Report: Intelligent Automation Impacting Industry

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Dec. 12, 2018—Mitchell's Q4 Industry Trends Report was released this week. The report covered topics such as driving performance in a technology shocked industry, how intelligent automation is changing the nature of work in insurance, collision repair and more, and the average length of rental for repairable vehicles from Q3.

The report extensively covered the topic of intelligent automation and the effect it can have on repetitive tasks. According to the report, Robotic Process Automation (RPA), automation of repetitive tasks that humans typically do, can potentially save an hour of work per day for a person doing tasks like filling out forms, taking notes or transferring information from one system to another. 

Another key takeaway from this quarter's report is that the average length of rental (LOR) for Q3 2018 landed at 12 days in the U.S. which was the same for the prior year. Collision centers that invest in extensive training and execute robust scheduling strategy, and properly utilize the ARMS auto application routinely outperform market-average LOR metrics.


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