Figures from the 2018 FenderBender Industry Survey indicate that 20 Group participation typically pays off for shop operators. Yet, barely one-third (33.5 percent) of the survey’s respondents take part in the peer groups.

The survey’s findings would seem to suggest that, by having a group of industry peers to bounce ideas off, shop owners are often left with solid gross profits, and stellar CSI scores. Here’s a closer examination of the numbers:

20 Group participants Non members

Have a total yearly sales volume of $1 million+
86.1%                             58.2%

Average CSI score of 90%+

92.3%                            75.4%

Overall gross profit margin of 40% or better

70.3%                            51.2%

Shop has earned I-CAR Gold Class recognition

76.7%                           38.0%

Total annual sales have grown in last 5 years

76.0%                           70.0%