Jan. 13, 2012—Erie Insurance is now equipped with the I-CAR Gold Class Professionals status. It is one of just five insurance companies to receive this designation as a corporation.
“By achieving the Gold Class designation, Erie Insurance has shown a dedication to both customers and employees by investing in training that will provide valuable services. Through Erie’s commitment to I-CAR training, Erie auto physical damage appraisers now possess role-based knowledge that can improve estimating accuracy and help reduce cycle time, both of which lead to increased customer satisfaction,” said John Van Alstyne, president and CEO of I-CAR. “With the rapid rate of change in vehicle technology, continuous role-relevant training is essential. It is another key driver to customer satisfaction, and ultimately business success.”
Jim Brown, Erie vice president and manager of the material damage department, commented on the company’s commitment to quality service.
“Erie Insurance is committed to delivering top notch service to our customers and is focused on providing our staff with the training and resources needed in today’s collision repair industry. By providing our customers with accurate estimates, we can improve claims accuracy, which will allow us to continue providing our policy holders that have been in automobile accidents with the best repair plan possible.”
This designation signifies that the business must continue to achieve and maintain ongoing, high levels of training.
“I-CAR is pleased to designate Erie Insurance as a Gold Class business and provide the staff at Erie with a training path that will improve their overall operational efficiencies,” said I-CAR Director of Business Development Joyce Kasmer.
