"Who Pays for What?" Latest Survey Now Open

October 4, 2018—Mike Anderson of Collision Advice can point to some changes within the industry that the latest "Who Pays for What?" survey results reflect.

The latest survey is open through October. The final of the four 2018 "Who Pays for What?" surveys focuses on aluminum repair, shop supplies and administrative processes.

“This summer, more than 1 in 4 shops–or 27 percent–report being paid to set-up and perform destructive test welds ‘always’ or ‘most of the time’ by the eight largest national insurers,” said Anderson, who conducts the surveys with CRASH Network. “That’s more than twice the percentage–just 12 percent–who found that to be true back in 2015 when we started the surveys.”

Anderson said the survey, which will take about 15-25 minutes, can be completed by any shop owner, manager or estimator who is familiar with the shop's billing practices and the payment practices of the largest national insurers. Each shop's individual responses are held in confidence; only aggregated data is released.

Survey participants receive a report with complete survey findings at no charge, broken down by region, insurer and DRP versus non-DRP. The report also includes analysis and resources to help shops better understand and use the information presented.