August 7, 2018—CCC Information Services Inc. (CCC) announced the availability of CCC OEM Care, a suite of solutions that support OEM certification programs and enable collision repairers, insurers and auto manufacturers to collaborate on safe, quality repairs.
Included in the suite are CCC Shop Locator (Shop Locator), CCC Network Dashboard (Network Dashboard), CCC Checklists (Checklists), as well as CCC’s Recall services.
Through CCC OEM Care, auto manufacturers gain tools to grow and manage the performance of their repair programs by leveraging CCC’s platform services, which are in use by 24,000 repair shops to write 24 million estimates and perform 16 million repairs annually. Solutions in the suite have garnered participation from eight OEMs representing more than 73 percent of vehicles sold annually in the U.S. CCC is a leading Software as a Service provider to the automotive, insurance, and collision repair industries.
OEM Care Solutions includes the following features:
- Shop Locator connects participating OEMs, insurers, and repair shops, making it transparent to all parties which repair shops carry OEM certification, and enabling the promotion of those shops to consumers (via Carwise) and auto insurers (via the CCC ONE platform).
- Network Dashboards provide OEMs with a tool that provides the necessary insight to optimize the performance of their certified-shop networks across a variety of key metrics, including cycle time and customer satisfaction. These and other key performance indicators are available at the shop and industry levels.
- Checklists allow OEMs to share their program parameters with shops, who can use Checklists to standardize and document the highly variable repair process, tracking quality and completeness against a dynamic set of variables.
- Recall services allow OEMs to share open safety-related recall data with collision repair users of the CCC ONE platform who can help identify affected vehicles as repairs are being made and deliver an OEM’s custom instructions to consumers on the steps they need to take to resolve the recall.
